Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.



'Personal information' means information or an opinion about an identified individual, or an

individual who is reasonably identifiable. FreelancerPortal PVT Ltd's Privacy Policy applies to personal

information collected and/or held by Freelancer Portal PVT Ltd.

How we collect personal information

Information that you specifically give us

While you use our products and services you may be asked to provide certain types of personal

information. This might happen through our website, applications, online chat systems, telephone,

paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain

how we will use the personal information we are asking for. The notice may be written or verbal.

We may request, collect, or process the following information:

Account Details - username, password, profile picture.

Contact Details - email address, phone number.

Location Details - physical address, billing address, timezone.

Identity Details - full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g.

utility bill), photograph of the user.

Financial Information - credit card details, wire transfer details, payment processor details (e.g.

skrill, paypal), tax numbers.

User Generated Content - project descriptions and attachments, bid description, user profiles, user

reviews, contest descriptions and attachment, user messages etc.

Information that we collect from others

Users can give permission for us to connect to their account on other platforms to collect personal

information. This includes but is not limited to Facebook, LinkedIn, and Google. Information

collected will be governed by this Privacy Policy. Users can stop us from collecting data from

other platforms by removing our access on the other platform or by contacting our support team.

Users have the ability to invite non-users to our platform by providing contact details such as

email address. In these situations, the information will be collected and stored by us to contact the

non-user and to prevent abuse of the invite systems.

Your payment provider may transmit information about the payment that we may collect or


In some situations, personal information of users may be collected from public sources.

We may collect or process the following information:

Basic Details - username, profile picture.

Contact Details - email address, phone number.

Location Details - Physical Address, billing address, timezone.

Financial Information - payment account details (e.g. paypal email address and physical address),

and wire transfer details.

List of contacts - email provider address book.

User Generated Content - user profile.

Information we collect as you use our service

We maintain records of the interactions we have with our users, including the products, services

and customer support we have provided. This includes the interactions our users have with our

platform such as when a user has viewed a page or clicked a button.

In order to deliver certain products or services we may passively collect your GPS coordinates,

where available from your device. Most modern devices such as smartphones will display a

permission request when our platform requests this data.

When we are contacted we may collect personal information that is intrinsic to the

communication. For example, if we are contacted via email, we will collect the email address


We may collect or process the following information:

Metadata - IP address, computer and connection information, referring web page, standard web

log information, language settings, timezone, etc.

Device Information - device identifier, device type, device plugins, hardware capabilities, etc.

Location - GPS position.

Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.

Links to other sites

On our website, you will encounter links to third party websites. These links may be from us, or

they may appear as content generated by other users. These linked sites are not under our control

and thus we are not responsible for their actions. Before providing your personal information via

any other website, we advise you to examine the terms and conditions of using that website and its

privacy policy.

How we use personal information

The information we request, collect, and process is primarily used to provide users with the

product or service they have requested. More specifically, we may use your personal information

for the following purposes:

to provide the service or product you have requested;

to facilitate the creation of a User Contract (see Terms of Service for more information);

to provide technical or other support to you;

to answer enquiries about our services, or to respond to a complaint;

to promote our other programs, products or services which may be of interest to you (unless you

have opted out from such communications);

to allow for debugging, testing and otherwise operate our platforms;

to conduct data analysis, research and otherwise build and improve our platforms;

to comply with legal and regulatory obligations;

if otherwise permitted or required by law; or

for other purposes with your consent, unless you withdraw your consent for these purposes.

The 'lawful processing' grounds on which we will use personal information about our users are

(but are not limited to):

when a user has given consent;

when necessary for the performance of a contract to which the user is party;

processing is necessary for compliance with our legal obligations;

processing is necessary in order to protect the vital interests of our users or of another natural


processing is done in pursuing our legitimate interests, where these interests do not infringe on the

rights of our users.

We use automated decision when helping matching users to jobs. The primary way this occurs is

through how we rank users. These rankings are produced by analysing user generated content,

user activity and the outcome of jobs; in this context, user generated content will include reviews

that users receive when completing jobs. More information on these ranking guides can be found

in our community articles. Automated decision making is also used to recommend potential jobs

to our users and as a part of our marketplace security systems.

When we disclose personal information

Our third party service providers

The personal information of users may be held, transmitted to or processed on our behalf outside

Rajasthan, Indian, including 'in the cloud', by our third party service providers. Our third party

service providers are bound by contract to only use your personal information on our behalf, under

our instructions.

Our third party service providers include:

Cloud hosting, storage, networking and related providers

SMS providers

Payment and banking providers

Marketing and analytics providers

Security providers

Third party applications

Through the Freelancer Portal PVT Ltd API it is possible for users to grant third party applications access

to their Freelancer Portal PVT Ltd account. Depending on the permissions that are granted, these

applications may be able to access some personal information or do actions on the users' behalf.

These third party applications are not controlled by us and will be governed by their own privacy

policy. Users are able to remove third party applications from access their data through their


Other disclosures and transfers

We may also disclose your personal information to third parties for the following purposes:

if necessary to provide the service or product you have requested;

we receive court orders, subpoenas or other requests for information by law enforcement;

if otherwise permitted or required by law; or

for other purposes with your consent.

As we are a global company, with offices around the world, your personal information may be

processed by staff in any of our offices. Freelancer Portal PVT Ltd currently has offices in Rajasthan,


Accessing, correcting, or downloading your personal information

You have the right to request access to the personal information Freelancer Portal PVT Ltd holds about

you. Unless an exception applies, we must allow you to see the personal information we hold

about you, within a reasonable time period, and without unreasonable expense for no charge. Most

personal information can be accessed by logging into your account. If you wish to access

information that is not accessible through the platform, or wish to download all personal

information we hold on you in a portable data format, please contact our Privacy Officer.

You also have the right to request the correction of the personal information we hold about you.

All your personal information can be updated through the user settings pages. If you require

assistance please contact our customer support.

Exercising your other rights

You have a number of other rights in relation to the personal data Freelancer Portal PVT Ltd holds about

you, however, there may be restrictions on how you may exercise the rights. This is largely due to

the nature of the products and services we provide. Much of the data we collect is in order to

facilitate contracts between users, facilitate payments, and provide protection for the legitimate

users of our marketplace - these data uses are protected against the below rights.

You have the right to:

seek human review of automated decision-making or profiling

opt-out of direct marketing, and profiling for marketing


temporary restriction of processing.

Human review of automated decision making / profiling - In the case of our ranking algorithms, it

is not possible to exercise this right as this ranking is a fundamental part of the marketplace that

users participate in, opting out would mean not being able to participate in the marketplace.

Decisions affecting marketplace security are already reviewed by humans.

Direct marketing and profiling - users can control what emails they receive through their settings


Erasure - Most personal information and user generated content cannot be deleted as they are used

to support contracts between users, document financial transactions, and are used in providing

protecting other legitimate users of the marketplace. In the case of non-personal data that can be

linked with personal data, it will either be erased or otherwise anonymised from the personal data.

Temporary restriction to processing - under certain circumstances you may exercise this right, in

particular if you believe that the personal data we have is not accurate, or you believe that we do

not have legitimate grounds for processing your information. In either case you may exercise this

right by contacting our privacy officer.

Unless stated above, users may exercise any of the above rights by contacting our Privacy Officer.

To contact our Privacy Officer

If you have an enquiry or a complaint about the way we handle your personal information, or to

seek to exercise your privacy rights in relation to the personal information we hold about you, you

may contact our Privacy Officer as follows:

By Email:


By Mail:

Attn: Privacy Officer

Freelancer Portal PVT Ltd Station Sikar, Rajasthan


Zip code: 332001

For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).

While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a

formal privacy complaint, we request that you make your complaint in writing to our Privacy

Officer, by mail or email as above. We will acknowledge your formal complaint within 10

working days of receipt.

© Freelancer Portal International Ltd. 2020